Privacy Policy

Effective Date: 10.02.2026
The Good Soul Company
Sunshine Coast, Queensland
ABN 32158913183

1. Our Commitment to Privacy

The Good Soul Company is committed to protecting the privacy and personal information of our clients and their families.

We recognise that we work with older adults and may handle sensitive information. All personal information is collected, stored and managed with care, discretion and respect in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

We may collect personal information necessary to provide our services, including:

• Name, contact details and emergency contacts
• Relevant health or wellbeing information shared voluntarily
• Funding or package details (if applicable)
• Notes relating to service delivery and preferences

We only collect information that is reasonably required to provide safe and appropriate support.

3. How Information Is Collected

Information is typically collected:

• During initial enquiries or consultations
• Through service agreements
• During the course of providing services
• Via website enquiry forms

Information may be provided by the client directly or by an authorised family member or representative.

4. How We Use Personal Information

Personal information is used to:

• Deliver and manage services
• Communicate with clients and authorised representatives
• Maintain appropriate records
• Process invoicing and payments
• Comply with legal obligations

We do not sell or share personal information for marketing purposes.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, loss or unauthorised access.

Information may be stored securely in:

• Password-protected digital systems
• Secure cloud-based storage
• Locked physical files (where applicable)

Only authorised personnel have access to client information.

6. Disclosure of Information

We will not disclose personal information to third parties unless:

• The client has provided consent
• It is required by law
• It is necessary to prevent serious risk to safety

Where family members are involved, information will only be shared in accordance with the client’s consent and preferences.

7. Access & Corrections

Clients may request access to their personal information or request corrections if information is inaccurate.

Requests may be made in writing via our Contact page.

8. Contact

For privacy-related enquiries, please contact:

The Good Soul Company Pty Ltd
Sunshine Coast, Queensland
hello@thegoodsoul.com.au